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Documentation › Phone system

Office hours and holidays

Tell Filantis when you are open, on a break or closed for a holiday — and your call menus and forwarding rules follow the clock by themselves.

Last updated 19 September 2026

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At a glance

  • Set opening hours and a break for each day of the week, once.
  • Add holidays — for one year or every year — including days you open for shorter hours.
  • Everything is read in your time zone, wherever the server is.
  • Call menus pick a destination for working hours, closed, break and holiday.
  • Forwarding rules can depend on the clock — “out of office time, ring my mobile”.

On this page:

  1. Open, break, closed or holiday
  2. Set your weekly hours
  3. Add holidays
  4. How the clock decides
  5. Use it in call menus
  6. Use it in forwarding rules
  7. Questions

1Open, break, closed or holiday

At any moment Filantis says your business is in one of four states. When more than one could apply, the first in this order wins:

  1. HolidayToday is on the Holidays list and is not a working day.
  2. BreakInside today's break — lunch, prayers, a shift change.
  3. ClosedBefore or after today's hours, or a day you do not work.
  4. OpenInside today's office hours.

2Set your weekly hours

  1. Open Settings → Office Time. The Office Hours tab lists the seven days.
  2. Tick Working Day for each day you open.
  3. Set Office Start and Office End, and a Break Start and Break End if you close for lunch. Leave the break empty if you do not.
  4. Choose your Timezone — the same one on every row — and save.
A typical week. Weekdays 09:00–18:00 with lunch at 13:00, a short Saturday, closed on Sunday.

One time zone for the business. Filantis reads every row in the time zone you choose, so the hours mean the same thing on a cloud server abroad as on a server in your office. If your branches are in different time zones, set the hours in the head office's.

3Add holidays

  1. On Settings → Office Time, open the Holidays tab and click to add one.
  2. Give the Holiday Name and Date, and pick a Type.
  3. Tick Recurring Yearly for a holiday on the same date every year, such as 26 January or 25 December.
  4. Open for part of the day? Tick Working Day and enter that day's Office Start, Office End and break.
  5. Keep Status on Active and save. Set it to Inactive to ignore a holiday without deleting it.

The Type — Public Holiday, Company Holiday, Weekly Closure, Special Event or Working Day (Limited Hours) — labels the day in your list. What decides how calls are handled is the Working Day tick:

Not ticked: a holiday all day. Ticked: the day's own hours replace the usual ones.

4How the clock decides

Flow chart: how Filantis decides whether the business is on holiday, on a break, closed or open Now, in your time zone Is today on the Holidays list? YES Is Working Day ticked? NO HOLIDAY menus: On Holiday NO Take today's hours the weekday's, or the holiday's own YES A working day? NO CLOSED When Office Closed YES Inside the break? YES BREAK menus: On Break NO Inside office hours? YES OPEN Default (working hours) NO CLOSED When Office Closed
Checked afresh for every call, so a change on Office Time applies to the very next call.

6Use it in forwarding rules

Each forwarding rule on an extension's Call Transfer — Forward Always, No Answer and Busy — has a time condition. The rule only acts while its condition is true:

ConditionThe rule applies
All TimeAlways — the rule never depends on the clock
Office TimeOnly while the office is open
Out of Office TimeWhenever it is not open: before and after hours, breaks, days off and closed holidays
HolidayOnly on a day on the Holidays list
Out of HolidayEvery day except holidays
Out of Office Time or HolidayClosed, on a break, or a holiday
Office Time and Out of HolidayOpen, and not a holiday — ordinary working hours only
Specific TimeBetween two times you type — can run past midnight, such as 22:00–06:00
1A call for 1001the manager's extension
2Out of Office Time?Forward Always is set with this condition
3Rings the mobilein the evening; the desk phone by day
One rule, two behaviours — the clock switches between them.

Do Not Disturb has a time condition too, so someone can be unreachable only out of office hours. See Voicemail, forwarding and DND.

7Questions

We work overnight. Can hours run past midnight?

Each day has one opening window, and it cannot cross midnight. If you never close, set 00:00 to 23:59 on every day. For something that should happen only at night — a mobile that rings from 22:00 to 06:00 — use Specific Time on a forwarding rule, which can cross midnight.

Do I have to add the same holidays every year?

Not for fixed-date holidays — tick Recurring Yearly. Holidays that move with the calendar, such as Diwali or Easter, are added for each year.

What if I forget to set a break?

Nothing goes wrong: with no break, the day is simply open from start to end.

Does a change take effect straight away?

Yes. The clock is checked on every call, so the next call after you save follows the new hours.

A phone system that knows your hours

Filantis answers after hours, on breaks and on holidays exactly the way you would — and the same calendar sits beside your staff rota, bookings and accounts.

  • Set onceA week of hours and a list of holidays.
  • Every routeCall menus and personal forwarding follow it.
  • Your time zoneRight wherever the server is.
Create my free workspace See the phone system

What to do next

Put your hours to work in Build a call menu (IVR), and make sure after-hours callers can leave a message with Voicemail and greetings.

Still stuck?

Write to hello@filantis.com with your workspace name and what you were trying to do.